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-621 Login on target system not possible

Thank you very much for the support request.

The error you have means that no login is possible on the target system. Check the Windows Event Viewer for WMI/DCOM error messages, if no problems are found do the following:

  1. Delete the existing hypervisor in the software under "Backup" -> "Hyperback" by right clicking from the list (AIP 2018: "HyperAgent" -> "HyperBack").
  2. Then in the software in the main settings under "Settings" -> "HyperAgent" -> "Hypervisor" add the hypervisor again.

Note in a domain that you use the FQDN syntax for the login to work. Example: