Documentation

File recovery / iSCSI error

In case of problems with file recovery, the following points should be considered and checked.

 

  1. After selecting "Select recovery point", the disk containing the item you selected for recovery may not be displayed in [Connected] in [File Recovery].

    1. Start the "Windows Disk Management". Check if a volume with a drive letter is assigned to the disk because the image applicable to the specified restore point is mounted as a disk.

    2. If the disk is assigned a volume with a drive letter, remove the drive letter and restart the wizard by selecting the restore point again.
  2. The file system in the image backup must be supported by the operating system on which you open the image backup.
  3. If the Windows deduplication feature is enabled on the source system that was backed up, you must also enable the deduplication feature on the system where the backup image is opened. It is also necessary to open the backup with temporary write access.
  4. For a restore in which the file ACL is to be copied, the restore target must also support persistent ACL. Network storage may be limited and may not support this.
  5. Files/folders encrypted with Microsoft EFS cannot be restored.
  6. HyperAgent image backup files do not support ImageExplorer when accessed through Windows File Explorer.
  7. When using the File Recovery Wizard, the progress indicator may remain at 0% or 99% for an extended period of time. Causes can be:
    1. The file is very large.
    2. The backup file is divided into many small files.
  8. The restore continues to run in the background, Microsoft Robocopy is used and the log files with the extension *_robocopy.log can be found in the program path: C:\Program Files\Actiphy\ActiveImage Protector\logs\FileRestore (the path may differ in older versions) with the detailed copy status.