Documentation

Bluescreen after restore

Depending on the type of target, different blue screens can appear, for example due to a changed hardware configuration.

 


0xc000000d (BCD)

Message: The Boot Configuration data file is missing some required information.

Procedure: Please follow the instructions in our article "Boot problems after restore" to repair the boot configuration.

 

c00002e2 (Domänencontroller)

Message: "STOP: c00002e2 Directory Services could not start because of the following error: A device attached to the system is not functioning.

Procedure:

  1. Restart the server and press the F8 key, select Directory Services recovery mode.
  2. Log in with the local administrator username and password.
  3. Type the following commands line by line:
    cd \windows\system32
    NTDSUTIL
    activate instance NTDS
    files
  4. If you encounter an error stating that the Jet engine could not be initialized, exit ntdsutil with the exit command.
  5. Change the directory.
    cd\
  6. Create the backup directory.
    md backupad
  7. Change the directory.
    cd \windows\ntds
  8. Copy the file ntds.dit.
    copy ntds.dit c:\backupad
  9. Change the directory.
    cd \windows\system32
  10. Check the integrity of the Jet database.
    esentutl /g c:\windows\ntds\ntds.dit
  11. Repair the database.
    esentutl /p c:\windows\ntds\ntds.dit
  12. Confirm the Message.
  13. Change the directory.
    cd \windows\ntds
  14. Move the log files to the backup folder.
    move *.log c:\backupad


Check if the repair was successful.

  1. Use the following commands line by line:
    cd \windows\system32
    ntdsutil
    activate instance ntds
  2. Enter files. No more error messages should appear after entering the command.
  3. Type info. The file information should now be displayed correctly.

 

0x0000007E (driver conflict RAID)

Message: 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED)
Procedure:

  1. Make a note of the driver displayed in the blue screen.
  2. Start the device in Safe Mode. Press F8 during the boot process.
  3. Disable / Remove the faulty driver.
  4. Reboot the device.